A Cost Effective Call Management Solution for Small & Medium Sized Businesses

Proteus Enterprise is a Call Management solution designed and developed for small and medium sized businesses (SMBs) Ideal for a variety of business types, Proteus Enterprise offers managers all the information they need to optimise the performance and cost effectiveness of their communication systems, whilst delivering a comprehensive business tool to combat the increasing risk of fraud and internal abuse of communications resources.

Proteus Office differs from other SME call management solutions, in that it offers a greater depth of reporting and customisation, from the creation of user-definable historic spreadsheets and graphs, to tailored real-time monitors and Alarms.

Most companies realise a cost saving of between 10 - 15% before they even run their first report! By informing employees of the use of communications management software, they are automatically compelled to be more vigilant about making personal calls, or unnecessary calls to Directory Enquires and mobile phones.

• Measure leased line usage
• Control network capacity and efficiency
• Measure customer response and handling times
• Identify missed and unanswered calls
• Eliminate internal telephone abuse
• Guard against external fraud
• Apportioning communications costs across your organization

• Designed for businesses with multiple sites/offices even in different countries, with multiple currencies
  
  
• Interfaces with all traditional and IP switches, mobile bill data and Internet and email
  
  
• Compatible with Windows 9x, ME, NT4, 2000/3 and XP
  
  
• True IP connectivity ?LDAP compliant, for ease of integration with other telephony systems and databases
  
  
• Powerful reporting feature and report auto-scheduling
  
  
• Export reports to MS Word, Excel, CSV, Adobe PDF, HTML, email, Crystal Reports and many more
  
  
• Real-time analysis of all calls in a simple graphical interface
  
  
• Sophisticated web browser interface with user defined security levels ?Instant messaging Alarms feature
  
  
• Data Import and Export utilities

CTI's Proteus Enterprise is a secure, web-based, communications management application, offering a wide selection of reports that help to improve the management, control, efficiency and productivity of their communication networks, technologies and people. It is the only solution available today that integrates fixed line, mobile, Internet, email and voice recording usage, under a single organisational database and a secure web-browser user interface.

This application works by collating call and event data from Telephone Systems, Mobile Operator CDs and Internet and Email Servers, and then marries it to an organisational database comprising departments, people and their extensions. The resulting reports identify an individual's, or groups, complete communications usage and costs, from anywhere in the world, 24 x 7.

Over 20 standard report templates are available to meet the information requirements of most small and medium sized businesses. These include costing, response times and traffic analysis reports, coupled with the ability to filter incoming, outgoing, internal and tandem calls, private wires, CLI, PIN, Cost Centre (account) codes, and PABX call flags.

• Costing reports
• Response reports
• Traffic reports
• Utility reports
• Trend reports

Proteus includes an advanced filtering system that enables users to design any number of customised reports. A running summary of the filters created makes it simple for new users to understand the parameters, and a hypertext function makes it easy to update or change them.

• Proteus is a professional communications management application, offering users an unparalled reporting functionality that allows tailor-made reports, via a highly flexible filtering system and choice of export options
  
  
• Proteus can schedule daily, weekly or monthly reports to be emailed to you or the relevant department automatically at pre-determined intervals, minimizing user intervention but ensuring reports are delivered on time and to the right people
  
  
• Proteus comes complete with a real-time call monitor, providing instant monitoring of all, or filtered calls
  
  
• Proteus Carrier Cost Comparison utility allows you to compare costs for calls to any destination for various carriers
  
  
• Proteus Costing Reports can provide a quick tool to verify your telephone bill and allocate costs
  
  
• Proteus Private Wire (leased line) analysis identifies actual usage, enabling you to terminate under-used lines
  
  
• Proteus Traffic and Trunk Usage analysis enables you to spot any calls that breakout from a preferred carrier to a more expensive one
  
  
• Proteus Response and Answer Time Reports enable you to manage call centre activity and customer service levels
  
  
• Proteus Alarms can be configured to target specific types of calls, such as premium rate numbers and calls over a specific duration or cost. When any of the call types are matched, Proteus Alarms instantly notifies you by screen pop, email or a message to your mobile