Call Recording From NT Telecom

NT Telecom Call Recording Solutions

In a world of compliance and regulation, many companies in the UK are looking for ways to protect their reputation against fraudulent or misleading allegations from customers. The cost to industry of erroneous claims and disputed client billing, runs into millions of pounds each year.

Our Aim

To provide a cost effective solution for SME's to large corporate clients, by providing a range of proven products encompassing leading edge technology. As an independent provider of call recording solutions we listen to each client's specific needs, following a stringent checklist, before recommending the most appropriate solution. With so many products on the market and so many configurations available, it is almost impossible to make the correct choice unless you spend months researching the market.

This is where NT Telecom can help, with our extensive knowledge spanning over 20 years in the telecoms sector, we are in a unique position to advise on the correct installation of call recording solutions for companies with 2-300 lines, whether line side or extension, analogue or digital, basic recording or multifunctional.

“No matter what phone systems you have in your office we have a voice management solution to match your needs”

NT Telecom's voice management solutions enable your
business to:

Clarify facts
Improve customer care
Increase staff performance
Improve training programmes
Provide accurate feedback for staff appraisals
Adhere to regulatory compliance guidelines

Additional benefits

Bespoke systems
Fast voice data search facilities
Multi level retrieval
Email adjudication
Remote diagnosis
24hr customer support

Recording your telephone conversations has never been easier. NT Telecom systems are installed and maintained by highly qualified engineers backed with a comprehensive training programme to help you make the most of your system. NT Telecom's high level of customer service is recognised by BT which has granted NT Telecom authorised partner status.

Products

NT Telecom is an independent provider of call recording solutions. The most suitable system for each location is selected following close consultation with each client. We have a call recording solution to suit every size of business, from a small office with a single phone line to a large multinational organisation with multiple sites. Each installation is guaranteed to provide total coverage of all phone lines and capture all incoming and outgoing conversations.

Frequently asked questions

1. Are all incoming / outgoing calls recorded?

Yes. With all calls being captured your company can retrieve call data, whether incoming or outgoing, for verification, training or analysis.

2. Are the recordings encrypted?

Yes. Encrypted calls cannot be tampered with and are admissible in court in the UK. Your company can have total peace of mind that your voice data is protected.

3. Can the system be installed as a separate ‘stand alone' unit?

Yes. NT Telecom's systems can be installed as a totally separate unit to your present IT infrastructure.

4. Are the recordings digitally recorded and will they last?

Yes. Digital recordings are stored on your hard drive making them much more reliable than tapes.

5.Can data be easily retrieved?

Yes. Conversations are easily and quickly retrieved and can be accessed by date, time, telephone number or extension.

6. Can information be shared?

Yes. Conversation data can be emailed making the system fast, efficient and reliable.

With today's increasing litigious culture many companies, including law firms, insurance/mortgage brokers, motor dealerships and many more are finding that the only way to prevent costly customer complaints is to record all incoming and outgoing calls.