Retell’s Call Recording Solutions

The need to record telephone conversations has never been more apparent than during 2004. Tough new regulation of mortgage and insurance brokers by the Financial Services Authority (FSA) is just one area where the recording of calls to protect against disputes could be critical. Many of these businesses are often small branch offices with only a few lines or extensions, as are many contact centres. Retell are the only call recording company with a range of products to suit all sizes of business and at a price that can't be missed. We have driven the cost of call recording down to take it within reach of smaller offices with the introduction of our 8, 16 and 30 channel PRI ISDN 30 recording systems which start at only £5000. Team leaders, supervisors and managers throughout the UK have found our call recording software at only £250 per desk an ideal solution for telephone training.

Throughout 2004 we have introduced a range of products to help every type of business to be able to meet and exceed their customers' expectations. What the customer hears when the call is answered (if it is answered), what happens when they are on hold and the type of service they receive when they finally speak to someone has never been more important? Our products now include high capacity answering machines, call management systems, voice on hold, call recording, quality measurement software to improve the customer experience and a range of handsets and headsets to help improve the employee experience. Lease rental deals are available on all systems in order to help business spread the cost of payment, benefit from new technology and gain tax advantages into the bargain.

Some products are available on free trial and money back guarantees are available in the unlikely event that our post sale service call, unlimited help desk support, remote set up facility or web cam support fails to impress. www.retellrecorders.co.uk

If you want to protect yourself against costly, time consuming disputes or if call recording is a regulatory requirement then you should consider recording centrally. A call recording system installed centrally in your communications room has the advantage of being secure and tamper proof. This type of system is suitable for anyone with a high volume of calls or where verbal contracts or financial transactions are carried out by telephone. Doctors, financial consultants, insurance & mortgage brokers for FSA compliance, turf accountants, stockbrokers, banks & building societies and many, many more have quickly seen a return on their investment when choosing this type of system. Calls are generally recorded to a hard disc unit or server with either a DVD or CD for additional archiving purposes. You can access and search for calls either through the recorder itself or using software at your desktop PC or via a web browser.

With Retell you have a choice of recording all outside lines, or recording specific or all extensions, depending upon the system that you choose.  Click here   to find the most cost effective solution for your requirements. www.retellrecorders.co.uk

Retell has extensive experience in providing practical, cost effective solutions for call recording and training staff in business and the call centre community. Many supervisors and managers do not realise just how easy it is to record calls. A call recorder can be installed at every desk and this has positive advantages because staff soon rely on playing back calls to confirm important details. If however you feel that the training process will be enhanced by monitoring the calls of your agents without their knowledge, in order to help them feel less conscious then you can use the ‘agent observe' feature available on many office handsets. The ‘agent observe' feature means supervisors can listen in to their staff on a live call without their knowledge. (see our section on legality of recording). The ‘agent observe' feature is sometimes known as executive intrusion, silent intrusion, remote ACD or silent break in. . If this feature (found on Meridian, Avaya, Siemens and many more

Retell has a range of telephone answering equipment and high capacity answering systems that are built to a specification of high quality message recording and playback along with features to help run your business professionally. You can set a Retell answering machine to match your hours of business, call your mobile when you receive an important call, or have an automatic choice of several pre-programmed messages which can be remotely changed from anywhere in the world. Research shows that if a caller is put on hold they are likely to hang up in less than a minute but are three times more likely to stay on line if they hear music and an on hold message. Retell has a range of on hold systems that are ideal for any enterprise striving to improve their customer's experience.

Click Here for more on Answer Machines and voice on hold www.retellrecorders.co.uk