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Worth Communications
 

Do you need a telecomms specialist who’s actually there for you when you need them?



Services with friendly, dedicated support from Worth Comms

Worth Comms is a leading telecommunications specialist servicing businesses from SME to large corporate. We offer voice and data solutions to suit you – from full telephone systems and cabling to IT and Least Cost Routing.

We are experts in the field so we fully understand your business’ objectives and concerns so we’re able to find ways to reduce your costs - particularly with cheaper calls and line rentals using our own billing platform.

Because we understand that you are operating in an increasingly competitive market we offer a one-stop-shop for all your telephony and IT services and support requirements. Dealing with just one team of skilled experts saves you time, money and hassle.

We also offer business disaster recovery services to keep your business in business in the event of a disaster. Have you ever thought about how your business would continue if there was a fire or flood in your office or, if any of your equipment was damaged or stolen? Call us on 01535 613500 to find out more.

If you want to talk to us about a current or future requirement, then please call us on 01535 691507 , we’d be delighted to hear from you.

 

Are you looking for first class, reliable service… plus that little bit extra?



With Worth Comms you have access to a dedicated Sales and Account Management team who work to reduce your overheads.

Since its formation in 1994, Worth Comms has worked relentlessly on its service offering, continually improving and increasing its competitive edge. The result is a quality of service and technical support that are second to none providing you with complete solutions for your telephony and IT infrastructure needs. Our reputation for excellence has meant an ever increasing customer base and in 2004 we expanded our service portfolio to include both low cost calls and BT Wholesale line provision. This allowed us to offer you, our customers, a first class one-stop-shop service increasing your value for money through efficiency.

Because we value our customers we have a dedicated Sales and Account Management team working to reduce your overheads, improve effectiveness and to help you succeed in the communications market. Our staff are able to assess your requirements and offer individually tailored advice to enable you to reach your communications potential. Whether you require one phone or a whole new telecom system, you will receive the high standard of expertise and professionalism.

Our team of expert engineers is based all over the country so they’re never far away. They all boast a broad range of skills and knowledge obtained through their years of working experience and extensive training.

 

Supplier Relationships

Whilst we have forged strong working relationships with the UK's largest telecoms suppliers including Kingston, Thus (formerly Scottish Telecom), BT Wholesale, Panasonic, Mitel and Siemens we do offer a completely independent service with full manufacturer impartiality. This ensures your requirements, not our associations with suppliers, are of paramount importance… we offer only the best to suit your needs, both technically and commercially.

Our outstanding customer service levels have resulted in an impressive customer portfolio - ranging from start up companies to multi-national organisations, Government Bodies and Local Health Authorities. Our vast depth of experience, extensive product range and highly skilled engineers, ensures that Worth Comms provides a service that is second to none.

 

Company Values

At Worth Comms we have a set of company values… and we take them seriously. The result is that you always get the best levels of service possible.

1. We build relationships with both customers and suppliers based on honesty and integrity.

2. We aim to reduce costs without compromising quality of service.

3. We work to clearly defined processes which can be measured, managed and therefore continuously improved.

4. We always aim to achieve total customer satisfaction – exceeding customer needs and expectations on all levels.
 

ISO/Quality standards


We are a dynamic company, which has gained a reputation for providing an excellent service level

We offer extremely competitive prices compared to larger national companies and pride ourselves on being reliable,   honest and efficient

We Endeavour to achieve the highest levels of quality in all areas of our operation

We work to BSI/ISO standards (registered) both internally and externally with rigorous technical quality testing   conducted on all systems whether new or second user

We provide everything your business requires to increase its communications efficiency

We will always Endeavour to satisfy your exact requirements. Our professionals can complete any job within   budget, on time and to the highest possible standards.
 

Are you looking for a knowledgeable, friendly telecoms service provider?



When you team up with Worth Comms you work with skilled people who are committed to providing you with a reliable, no-hassle service.

We provide the total service from consulting with you to find out what you need from your phone system, to specifying the most appropriate equipment, to installation and even ongoing maintenance. We provide you with all the lines you need and the call services at competitive rates. We’ll even strip out your old kit and dispose of it responsibly.

 

Not sure where to start with your phone system?

Buying a phone system can seem like a daunting task… what equipment do you really need, how much will it cost, what can it do, how do you install it and then who provides the lines and call routing? Well help is at hand. Our team are specialists in the planning, installation and maintenance of telephony systems.

 

Do you wish there was one specialist provider you could go to for advice?

We can help you with the complete process of planning, choosing, installing and maintaining your new telephony system. Our skilled team will consult with you from the start to find out about your business requirements and then offer sensible and appropriate solutions.

Once your system is expertly installed we can take care of the ongoing call routing – saving you even more money and if your system requires routine maintenance, or even just another line extension adding, we’ll be on hand to set it all up for you with the minimum of fuss.

We install all sizes of telephony systems from single lines to large corporate networks.

 

Services covered by our telephony specialists:


Cabling services: voice, data fibre optic, wireless, entry control, alarm systems and mains cabling

Call management: complete call records for incoming, outgoing, time, date and costs

Call recording: monitor calls for information and training

CTI software: link your telephone and computer systems to improve information flow

Messaging on hold: standard or your own customised messages

Hotel application software: guest log-in/out and record bills and calls

Line provision and rental: provision of new lines and take over of existing lines

Low cost routing of calls with lower tariffs, saving you money

Optional extras: voicemail, fax, email, unified messaging, dect systems, networking and IP extensions

UPS battery back up.
 

Do you want a telephone system that works for your business?



That’s exactly what you get when you work with Worth Comms…

An IT system is one of the largest investments that your business will make so it’s essential that you choose the right infrastructure and implement it correctly. Buying a system that doesn’t fit your business means you will end up tailoring the way you work around the system which can lead to allsorts of problems down the line.

We will help you work through every stage of the decision making process to ensure that you get the right system for you. We supply, install, commission and maintain many different telephone systems ranging from a simple two analogue line with six extension system, right up to those that can handle dozens of ISDN channels and hundreds of extensions. We also frequently network systems together to link sites in different locations plus we have engineers trained in the latest IP generation systems to allow ‘teleworking’.

 

Our guide to what you should think about when buying a telephone system…

The technology used by computers and telephones is quickly converging offering your business new applications that can improve efficiency and even change the way you work. In the industry this convergence is known as CTI (Computer Telephony Integration) and is becoming an important factor to consider when deciding what telephone system to buy.

For example, did you know that you can have something called ‘screen popping’ when callers ring in? This means that if their calling number can be identified and their details are on your contact database, those details will automatically appear on your computer screen. Using the same software, with a click of your mouse, you can place a call to a contact direct from your PC screen and voicemail messages can be transferred to your mobile phone, or sent as an audio file to your e-mail account.

 

You should also consider the expansion possibilities and add-ons you may wish to invest in at a later stage. For example:


How many extensions does the system you are looking at go up to?

How many lines will it support?

Can you upgrade to having voicemail or CTI?

Do you need digital ISDN lines to get Direct Dialling In (DDI) functionality and maybe cut down the number of lines you   need?

Or, will analogue lines give you the services you want now and in the future?

 

Telephone System features you should consider:


Call logging: this records the numbers dialled by individual extensions

Call barring: this bars users from dialling out certain numbers

Automated attendant: callers are offered a series of numbers to press to get to the correct department/extension

Conference calling: most systems do provide this but make sure the handsets you want to use have a microphone   as well as a speaker

Paging: again you need to ensure that microphones and speakers within handsets are adequate

Calling Line Identification (CLI): this requires a handset with an adequate display screen

Music on hold: ensure that this is customizable to your taste

Directory phone book: this is an internal directory listing all company contacts available for users to dial

Door system: the facility to link a door lock to the telephone system
 

More hints and tips when buying a telephone system


Don't get too much functionality: often the temptation is to buy something that is too complex and has facilities you will   never use. Consider the features, but ask yourself "What benefits would this bring to my business?"

Ask us to explain a product's abilities over and over until you are happy you understand.

Buy a system that can be upgraded: technology develops very quickly so always try to buy a system that can be   changed or added to when your business needs it and when you can afford it.

Think about the level of staff training would be required for a given system

Consider whether you want your staff to be able to reprogram extensions for different users using a simple   computer interface or do you want us to do it for you?

Think about how quickly you will need changes actioning

It is widely believed that it is better to get the same company to supply, install and maintain the system so make sure   your supplier can do all three for you.
 

We appreciate that there are a lot of questions to ask and we are happy to answer any you have to ensure that you are totally happy with the system you purchase from us.

 

Business Partners

We are proud to be a Panasonic Business Partner. This means we have achieved the highest level of expertise and training in all their systems plus additional applications solutions and services. We offer the Panasonic KXTDA and the KXTDE telephone systems. The latest systems come with Sip trunking and IP phones built in.

We also deal in Siemens ISDX and Realitis ISDX. These have unrivalled call handling capabilities and are the ideal solution for large corporate multi-site customers. Combined with the Siemens Procentre ACD system they offer multi-site call centre working with centralised services. We do work with many other telephone manufacture’s systems so please do ask if you have a particular manufacturer or system in mind.

 

2nd User Equipment

We have many different types of 2nd user telephone systems of all sizes in stock. They all come with full warranty and maintenance backup – please ask for more details.

 
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Miles Publishing Limited
Reg Office: 15 – 19 Cavendish Place, London, W1G 0DD Reg No: 4501494